FMA Direct is a UK-Filipino company formed back in 2006 as a subsidiary
of Ramin Sports. Our Philippine manufacturing operation is modest
with a 10000 sq ft shop floor situated 30 minutes taxi drive from
'Manila International Airport' in Kamias, Quezon City (25 mins walk
from the famous 'Araneta Coliseum' - where Muhummad Ali fought in
the 'Thrilla in Manila').
Our primary focus is the manufacture of bespoke sports and leisure
Peace of Mind When Ordering
Promise - we are strongly commited to providing
the best deals on traditional Filipino martial arts equipment
in the UK. In the unlikely event that you find another Filipino
supplier to be of better value. Give us a call and we will not
only match or beat their price, but also reward you with a free
gift for your effort.
recorded delivery and tracking available on all orders
- All orders are sent via 1st class recorded delivery at no extra
cost to enable customers the ability to track their orders for
added peace of mind.
SSL data encription and SSL security for online orders
provided by WorldPay, part of the Natwest Group and the largest
online cardprocessor in the UK.
credit card processing for telephone orders - we use
an independent line just for card orders with the latest secure
'Chip and Pin' card terminals provided by Streamline (Also part
of the Natwest Group) for all telephone orders.
confidentiality on all orders - we are committed to protecting
your privacy hence all customer details is held in our database
is held with the strictest confidentiality and will not be forwarded,
without your prior consent (in accordance with the Data Protection
also accept payments by PayPal or Internet Banking -
another simple and secure way of making bank-to-bank transactions.
only credit your account if the item is in stock and when dispatched.
We will notify you by telephone or e-mail if not in stock and
update when it is replenished. Free delivery for UK mainland and
Ireland orders only. Deliveries to the Republic of Ireland and
overseas incur a small delivery cost. Please allow between 3-5
working days for delivery and up to 30 days if out of stock.
- Our staff
are friendly, well trained and professional to provide you with
exceptional levels of customer service. Role reversal is staff
policy so all our members will always first look at situations
from a customer's prespective and prioritise these than that of
the organisation in line with our "Customer is King"
created by RaminSoft. Email: firstname.lastname@example.org for all your online
satisfaction is our maximum priority. Everything in this
company was created with the overall goal of maximising customer
satisfaction and retention. In order for us to grow, we are continually
monitoring and improving our processes to ensure that all orders
are processed securely and quickly.
feedback is always being sort by our frontline staff
from our customers at the root of the organisation which is continually
accessed by management to ensure a better understanding of our
customer's continously changing wants and needs.