History

FMA Direct is a UK-Filipino company formed back in 2006 as a subsidiary of Ramin Sports. Our Philippine manufacturing operation is modest with a 10000 sq ft shop floor situated 30 minutes taxi drive from 'Manila International Airport' in Kamias, Quezon City (25 mins walk from the famous 'Araneta Coliseum' - where Muhummad Ali fought in the 'Thrilla in Manila').

Our primary focus is the manufacture of bespoke sports and leisure garments.

Full Peace of Mind When Ordering

• Price Promise - we are strongly commited to providing the best deals on traditional Filipino martial arts equipment in the UK. In the unlikely event that you find another Filipino supplier to be of better value. Give us a call and we will not only match or beat their price, but also reward you with a free gift for your effort.
• Free recorded delivery and tracking available on all orders - All orders are sent via 1st class recorded delivery at no extra cost to enable customers the ability to track their orders for added peace of mind.
• Secure SSL data encription and SSL security for online orders provided by WorldPay, part of the Natwest Group and the largest online cardprocessor in the UK.
• Secure credit card processing for telephone orders - we use an independent line just for card orders with the latest secure 'Chip and Pin' card terminals provided by Streamline (Also part of the Natwest Group) for all telephone orders.
• Customer confidentiality on all orders - we are committed to protecting your privacy hence all customer details is held in our database is held with the strictest confidentiality and will not be forwarded, without your prior consent (in accordance with the Data Protection Act 1998).
• We also accept payments by PayPal or Internet Banking - another simple and secure way of making bank-to-bank transactions.
• We only credit your account if the item is in stock and when dispatched. We will notify you by telephone or e-mail if not in stock and update when it is replenished. Free delivery for UK mainland and Ireland orders only. Deliveries to the Republic of Ireland and overseas incur a small delivery cost. Please allow between 3-5 working days for delivery and up to 30 days if out of stock.
  

Professional Staff

• Our staff are friendly, well trained and professional to provide you with exceptional levels of customer service. Role reversal is staff policy so all our members will always first look at situations from a customer's prespective and prioritise these than that of the organisation in line with our "Customer is King" philosophy.
  

Continual Improvement

• Customer satisfaction is our maximum priority. Everything in this company was created with the overall goal of maximising customer satisfaction and retention. In order for us to grow, we are continually monitoring and improving our processes to ensure that all orders are processed securely and quickly.
• Customer feedback is always being sort by our frontline staff from our customers at the root of the organisation which is continually accessed by management to ensure a better understanding of our customer's continously changing wants and needs.